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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Susan Gallagher

Susan Gallagher

March 6, 2025

5  out of  5
rating by Susan Gallagher
"I have had a great experience working with the team. They are always very friendly and willing to answer any questions or request I have."
We responded:
"Thanks for the 5 star review and for choosing Team Insell to help with your insurance needs!"
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MrBucksfan03

March 4, 2025

5  out of  5
rating by MrBucksfan03
"Great people Melissa and Deb are nicest people"
We responded:
"Thanks for choosing Team Insell to help with your insurance needs! We appreciate your business!"
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Jayeton Reed

March 3, 2025

5  out of  5
rating by Jayeton Reed
"Very informative very helpful some of the best service I've ever had highly highly recommend 🤠"
We responded:
"It is our pleasure to help with your insurance needs Jaye! Thanks for choosing Team Insell!"
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RUTH PARNESS

February 19, 2025

5  out of  5
rating by RUTH PARNESS
"We recently moved to TN and needed to revise our auto and home owner’s insurance policies. A friend recommended Deb Insell in Shelbyville. After the initial telephone calls to discuss our needs, we met with Deb in her office. At that meeting she went over our new policies line by line as compared to our old policies. She pointed out where we were under insured which was most beneficial since we had just purchased a new home. The entire staff, Karen, Melissa, and Deb were so very helpful and friendly. The best part though, besides the enhanced coverage, and knowledgeable staff, was the fact that we are now able to conduct our insurance business with a “real” person face to face, instead of some faceless person online. We entered this office as strangers, but we felt like family when we left."
We responded:
"Thank you for your five-star review! We are delighted to have you as part of our Team Insell Family. If we can be of further assistance in any way, please don’t hesitate to reach out. Welcome to Middle Tennessee!"
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Ginny Conrad

February 13, 2025

5  out of  5
rating by Ginny Conrad
"Melissa was fantastic. I needed a bond and she took care of it in record time. Great owner and great office!"
We responded:
" We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Deb Insell"
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Haley Wilson

February 4, 2025

5  out of  5
rating by Haley Wilson
"I highly recommend Deb Insell. Everyone in the office is helpful and always kind!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cora Bowman

December 26, 2024

5  out of  5
rating by Cora Bowman
"My experience has been great since I have been a client with them .Great job everyone !!!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kate Plieth

December 15, 2024

5  out of  5
rating by Kate Plieth
"Melissa Snody is my agent. She is so helpful. I was able to reduce my rates. She us very patient and kind."
We responded:
"Thanks so much for choosing SF and Team Insell! Melissa is a valuable member of our team and I'll pass along your pat on the back! Deb"
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Auroras Lights

December 12, 2024

5  out of  5
rating by Auroras Lights
"Fast service, friendly staff, very appreciative of them 😊"
We responded:
"Thanks for choosing Team Insell to help with your insurance needs! Deb"
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Melissa Snody

November 18, 2024

5  out of  5
rating by Melissa Snody
"I have recently started working for Deb, and her office is amazing. I love how much we work with our customers."
We responded:
"You are a valuable addition to our team! Thanks for your positive interactions with our customers Melissa! "
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Niccy Pyles

March 6, 2024

5  out of  5
rating by Niccy Pyles
"They are great and so kind and a great quote."
We responded:
"Thanks so much for choosing Team Insell! "
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Beth McGill

January 3, 2024

5  out of  5
rating by Beth McGill
"Always there to answer questions in a very professional way. Would refer them to anyone."
We responded:
"Thanks for choosing us to help take care of you and your family! "
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Susan Grant

November 3, 2023

5  out of  5
rating by Susan Grant
"Everyone there is always very nice and goes above and beyond to try to help you"
We responded:
"Thanks for trusting us to take care of you!"
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Devon G. Rich

June 1, 2023

1  out of  5
rating by Devon G. Rich
"Scams..absolutely scam. This place will take your money for years and give you pennies on the doller when they have to pay somthing back."
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camy shine

January 23, 2023

5  out of  5
rating by camy shine
"Best state farm agent in Shelbyville!!!"
We responded:
"We appreciate the opportunity to help!"
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Nikki Quinlan

November 4, 2022

5  out of  5
rating by Nikki Quinlan
"Always helpful when I call. Never had any issues."
We responded:
"We appreciate you! Thanks for letting us help you! "
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Pamela Sandlin

April 7, 2022

5  out of  5
rating by Pamela Sandlin
"I received excellent customer service this morning at my family insurance checkup at Deb’s office. She was thoroughly prepared and ready to handle my questions and concerns. Her staff made me feel right at home and handled my policy updates promptly. I highly recommend Deb Insell and her dedicated staff to anyone looking for the best coverage for their family."
We responded:
"Thanks for choosing SF and Team Insell to help take care of your family!"
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Chad Knapp

January 30, 2022

5  out of  5
rating by Chad Knapp
"I've been doing business with this office for about 15 years now and they have always been helpful answer all my questions and have provided great service."
We responded:
"We appreciate the opportunity to help Chad! "
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Mike Jones

July 28, 2021

5  out of  5
rating by Mike Jones
"Great agent!!"
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Scott Collins

January 1, 2019

5  out of  5
rating by Scott Collins
"So very glad I switched to State Farm , Deb is such a wonderful person . She will go above and beyond to make sure you get the best deal for what you need . I am very happy not just settling with just the state minimum for insurance on my car , I peace of mind knowing that I have some extra coverage to help in case and it only cost a minimal amount , and after a short time with no accidents or major tickets I now pay less than in was else where for that state minimum !!! THANKS DEB YOUR THE BEST !!"
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Amber Casteel

September 10, 2018

1  out of  5
rating by Amber Casteel
"If you don't have a lisense for a year you can't get insurance here"
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Jason Kirk

February 23, 2018

1  out of  5
rating by Jason Kirk
"Won't return a phone call, won't cancel a policy correctly."
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Jim Brown

February 25, 2012

5  out of  5
rating by Jim Brown
"Deb Insell State Farm has always been there when I've needed them. Everyone in the office is great."